| Author |
Thread Statistics | Show CCP posts - 40 post(s) |
Pierre Dumonte
Mortis Noir.
Ineluctable.
2
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Posted - 2012.03.15 12:24:00 -
[1] - Quote
Zarnak Wulf wrote:I get disconnected from the internet at 15% when using the launcher. I get disconnected at 3/7 before anything happens when using the repair tool. Lots of fun.
Same thing was happening to me with the sisi launcher several months ago. petitions filed. never fixed.
as soon as launcher gets to 5% I get a message from my router saying it has lost connection to the internet, launcher continues to run to 15.0% then hangs.
I cannot ping my router from cmd either.
To CCP,
I would like to thank you for taking my monthly subscription fee yesterday and giving me a launcher that will not let me get my money's worth. I have been a loyal player since exodus. There have been issues on patch day, but never anything like this.
Why do we need a launcher anyways. The previous patching method worked fine. launch client. update game if needed, launch client and log in.
So anyways I will be watching for a dev blog that says that you have fixed or rolled back the launcher. Monday, if it is not repaired I shall be filing a petition for a refund.
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Pierre Dumonte
Mortis Noir.
Ineluctable.
2
|
Posted - 2012.03.15 17:31:00 -
[2] - Quote
I am at work so cannot currently try repairing my router firmware/settings. But IMO this is not what needs to happen.
The launcher is not needed. The last crucible patch worked just fine, the game ran fine, everything was kosher all your customers were happy.
somebody decided that a launcher was needed. why? None of your players seem to need a launcher as the game was running just fine.
Get rid of the launcher, go back to the way it worked before because... well IT WORKED!
As somebody else mentioned in this thread: "what if I do not have any IT skills" There are many players out there who have no technical skills and they just want to click and play like they would any other game out there on the market.
Roll back the launcher.
Go back to the original patch method and everyone will be back in game pewing each others pixels to death.
There is no shame in rolling back the launcher. I for one would be willing to run test on a beta launcher separately whenever you want me to until your software works. In the meantime we just want to play the game. |
Pierre Dumonte
Mortis Noir.
Ineluctable.
3
|
Posted - 2012.03.16 12:11:00 -
[3] - Quote
Sojan Wa wrote:I am a computer programmer and there are some things that you just cant predict... The level of complexity of Eve and the number of system that need to be installed to. The number of variables is staggering.... I had the same problem with the last patch and was able to fix the issue by following the instructions of the developers. Yea it sucks that this happened, believe me they wish it didn't happen either.... but it doesn't help to sit there and whine about this..... Work with them... Help them...
look at it this way. You take your car to the mechanic for a tune up. you get new spark plugs, fluids etc. Performance will be better etc etc
Mechanic says, hey for no extra charge we'll put in this shiny new starter motor as well.
The starter motor now won't turn over the engine. Mechanic says, you should take the car to the manufacturer or talk to the the guys who sell you gas. That starter motor works on most other cars we have installed it in
would you not demand that the mechanic give you back the old starter that worked
WT
THE PREVIOUS PATCHING SYSTEM WORKED FINE what purpose does the launcher serve
I have updated my router firmware. checked security settings and logs
The software is flawed. Please roll it back and allow me to play the game I have paid for. I will work with you on fixing the launcher in a test environment
You have taken my money on patch day. Provided me with a product that no longer works. In some legal jurisdictions that would be considered fraud or theft |
Pierre Dumonte
Mortis Noir.
Ineluctable.
3
|
Posted - 2012.03.16 19:15:00 -
[4] - Quote
ZyndeII wrote:Alright guys, I finally found a working fix. For all of those who are experiencing the issue of getting stuck at 15% during the update process
(snipped out the middle portion look up a few posts to see it)
Hope this helps all of my fellows in misery.
I will try this as soon as I get home. I hope they don't issue another 'small' patch over downtime or i'll be back to square one with a botched launcher.
CCP should provide us with exactly this type of service so we can manually patch when things don't work right.
Good luck everybody
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Pierre Dumonte
Mortis Noir.
Ineluctable.
3
|
Posted - 2012.03.17 15:07:00 -
[5] - Quote
Today I was forced to file a petition to have my subscription fee from the 15th refunded.
This is total fail. I launched the launcher this morning. It started to patch got to step 6/7 and then hung up my network card so bad I was forced to reboot.
the X button and close button on the launcher were both greyed out so I had to try to kill it with the task manager. It shut down but my computer could not obtain an IP address.
Reboot and now I am able to post this here.
My request is that if you guys ever figure out this issue please issue a newsletter explaining so and I will try this process again.
I wish everybody here good luck in having your issues resolved but frankly I don't have the time to spend 2 hours a day messing around with IT crap when stuff like this should only be happening in the early stages of a beta test not after I have been playing since 2005.06.12 17:09
There have been minor hiccups over the years with patches. But I have never seen ongoing issues like this before.
I have about 3-4 hours a week to play and I really don't want to have to get an IT degree just to patch and log in.
The old patching system worked.
The new patching system does not.
CCP please look at the petitions I filed on 11/30/2011 and 11/16/2011 for these same problems on the sisi launcher.
this is the answer I got:
Quote:Hi.
The developers are looking into why the repairtool isn't working under some circumstances, hopefully they'll have it fixed as soon as possible.
Best regards,
Senior GM Retrofire
EVE Online Customer Support
This is a problem that was happening on sisi and never resolved. You then proceeded to release it . Good work.
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Pierre Dumonte
Mortis Noir.
Ineluctable.
3
|
Posted - 2012.03.18 22:36:00 -
[6] - Quote
Got it solved.
hacked around in my router settings (dangerous cuz i really have no idea what im doing there) found a way to turn off router firewall
next i hacked around in windows firewall settings (also dangerous cuz it was all startrek technobabble in there too) and turned off windows firewall. Lots of flashy red lights etc.
next I went into AVG settings and turned off my AVG luckily it will only let me do that for 15 minutes max.
ran launcher. 5%.... 15%..... 27% WOOT!!
anyways I am in game now.
I launched the game using exefile.exe and everything seems to be running normal
there is something wrong with the way the software is doing something if it will only work if you have to turn off all your security to get it to work. |
Pierre Dumonte
Mortis Noir.
Ineluctable.
3
|
Posted - 2012.03.19 21:40:00 -
[7] - Quote
Miss Reyana Aideron wrote:Any ideas why eve patch keeps breaking my wireless connection havent been able to download past 15% as it just cuts my net out from the machine
thanks
I was having the exact same issue.
as I posted above:
disable router firewall
disable windows firewall
turn off antivirus
run launcher
once patch is complete, you can turn it all back on
run eve from the the exefile.exe found in the "bin" folder within your eve folder. (this runs eve without running launcher first)
the launcher hangs everything up as soon as it starts because something in your security detects it as hostile.
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